8 January 2020
Voluntary Product Recall of
“Clé de Peau Beauté Perfect Lash Mascara 2 (Brown)”
Thank you very much for your support to Clé de Peau Beauté.
We regrettably found an improper ingredients description on the secondary package of Clé de Peau Beauté (CPB) Perfect Lash Mascara 2 (Brown), therefore we would conduct voluntary recall.
Rest assured that all CPB Perfect Lash Mascara have NO quality and safety issue.
We deeply apologize for any inconvenience and concern that may cause to our consumers. The company is committed to improving our product quality management to ensure this isolated incident would not happen again.
Thank you for your kind attention.
Yours sincerely,
Clé de Peau Beauté Hong Kong
Products subject to voluntary recall in Hong Kong
Ingredients information
Incorrect
INGREDIENTS:C11-12 ISOPARAFFIN･TRIMETHYLSILOXYSILICATE･ISODODECANE･DEXTRIN PALMITATE･DISTEARDIMONIUM HECTORITE･IRON OXIDES (CI 77499)･PARAFFIN･DIPENTAERYTHRITYL HEXAHYDROXYSTEARATE･SUCROSE TETRASTEARATE TRIACETATE･DEXTRIN PALMITATE/ETHYLHEXANOATE･PEG-10 DIMETHICONE･DIMETHICONE･BUTYLENE GLYCOL･WATER (AQUA)･EUPHORBIA CERIFERA (CANDELILLA) WAX (CANDELILLA CERA)･SUCROSE TETRAISOSTEARATE･PEG-20 HYDROGENATED CASTOR OIL TRIISOSTEARATE･TRIMETHYLSILOXYSILYLCARBAMOYL PULLULAN･MICROCRYSTALLINE WAX (CERA MICROCRISTALLINA)･TRIETHOXYCAPRYLYLSILANE･ARGANIA SPINOSA KERNEL OIL･ARGININE･TOCOPHEROL･BHT･SODIUM MAGNESIUM SILICATE･PEG/PPG-36/41 DIMETHYL ETHER･MORTIERELLA OIL･FRAGRANCE (PARFUM)･GLYCERIN･CITRONELLOL･SODIUM ACETYLATED HYALURONATE･SODIUM HYALURONATE･
Correct
INGREDIENTS:C11-12 ISOPARAFFIN･TRIMETHYLSILOXYSILICATE･ISODODECANE･DEXTRIN PALMITATE･DISTEARDIMONIUM HECTORITE･PARAFFIN･DIPENTAERYTHRITYL HEXAHYDROXYSTEARATE･SUCROSE TETRASTEARATE TRIACETATE･DEXTRIN PALMITATE/ETHYLHEXANOATE･PEG-10 DIMETHICONE･IRON OXIDES (CI 77499)･DIMETHICONE･BUTYLENE GLYCOL･WATER (AQUA)･EUPHORBIA CERIFERA (CANDELILLA) WAX (CANDELILLA CERA)･SUCROSE TETRAISOSTEARATE･IRON OXIDES (CI 77491)･PEG-20 HYDROGENATED CASTOR OIL TRIISOSTEARATE･TRIMETHYLSILOXYSILYLCARBAMOYL PULLULAN･IRON OXIDES (CI 77492)･ULTRAMARINES (CI 77007)･MICROCRYSTALLINE WAX (CERA MICROCRISTALLINA)･ARGANIA SPINOSA KERNEL OIL･ARGININE･TRIETHOXYCAPRYLYLSILANE･TOCOPHEROL･BHT･ZINC OXIDE (CI 77947)･SODIUM MAGNESIUM SILICATE･POLYSILICONE-2･PEG/PPG-36/41 DIMETHYL ETHER･MORTIERELLA OIL･FRAGRANCE (PARFUM)･GLYCERIN･CITRONELLOL･SODIUM ACETYLATED HYALURONATE･SODIUM HYALURONATE･
Product Recall Procedure in Hong Kong
We will offer product exchange and refund to the impacted consumers at our 3 concepts stores, between 8 January – 7 February 2020.
- IFC Mall : Shop 1059A, Podium Level One, ifc mall, 8 Finance Street,Central
Opening Hour : 10:00 – 21:00 - New Town Plaza : Shop 468, New Town Plaza I, Sha Tin
Opening Hour : 10:00 – 22:00 (Monday – Thursday, Sunday and Public Holidays) 10:00 – 22:30 (Friday – Saturday) - Tsim Sha Tsui Harbour City : Shop 3223, Level 3, Gateway Arcade, Harbour City, Tsim Sha Tsui
Opening Hour : 10:00 – 22:00
Enquiry
Please feel free to reach out to us for any queries.
- Hotline : +852-2262-7329 (10:00 – 17:00, Mondays to Fridays)(10:00 – 17:00, Mondays to Fridays)
- Email : info@cledepeaubeaute.com.hk
- Website : https://www.cledepeau-beaute.com/hk/
